Passport processing halts due to system malfunction

The Data Capture System is a crucial element of the Passport Processing System that automatically captures and stores all data entered.

On Thursday that system experienced malfunction, which shut down the Passport Data System country wide. The Department of Immigration and Nationality sent out a press release Thursday morning, informing the public of the temporary interruption in the passport application and processing services.

We caught up with the Minister of Immigration earlier on Thursday, and he explained that the system should be back up by Monday the 15th of December.

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vlcsnap-2014-12-12-07h04m17s51Godwin Hulse – Minister of Immigration

“First of all, I want to appologize to the good people of Belize for the inconvenience, but yesterday our system went down.  We have a contract with 3M.  It’s processed through their network.  It’s a very secure system so far. 

We had to ask CITO to come in, which is our local office, and bring in somebody from 3M, who is here right now, as we are speaking, with our engineers trying to get the system back up.

We really apologize for the inconvenience, but there is really nothing we can do. System has gone down countrywide and it has also gone down with all our missions across the world, Taiwan, United Kingdom, United States, California, everywhere.

Hopefully we have it up this evening. If not the guys will work through the night to try to restore it. By tomorrow, we’ll let the public know, and if for some unforeseen reasons it’s not, I am sure by Monday we’ll have it up.”.

Persons trying to acquire their passports through the different embassy’s will also have to wait until the system is back online.

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